RookRefund and cancellation policy
In short
- Plus and Premium are monthly subscriptions that renew automatically every month.
- You can cancel any time. Cancellation takes effect at the end of the month you have paid for.
- Payments are not refunded once taken. The fee for a month that has started is not paid back, even if you cancel during that month. The 14-day statutory right of withdrawal for consumers in the EU remains unaffected.
Seller: Paddle
Our order process is conducted by our online reseller Paddle.com. Paddle.com Market Limited is the Merchant of Record for all our orders: Paddle takes the payment, issues the invoice, and Paddle's buyer terms apply at checkout. secnetic GmbH provides the service under the terms of use. This policy applies together with Paddle's refund policy. Where they differ, the rule that gives you more rights applies.
Subscription and payment
Plus is $2 a month and Premium is $5 a month. The checkout page shows the final amount you pay, including any taxes. The fee is charged in advance at the start of each subscription month. The subscription renews on the same day every month until you cancel it. Checkout opens with the launch, and this policy applies to every purchase from then on.
Cancellation
You can cancel your subscription any time: through the link in Paddle's payment e-mail or at paddle.net, or by writing to [email protected]. If you write from the address on your account we find your account at once; from another address we ask a short question to verify it. We confirm every cancellation by e-mail.
After you cancel, you are not charged for the next month. You keep Plus or Premium until the end of the month you have paid for, and then your account returns to the free plan. Your persistent rooms then become normal rooms. They are not deleted because of this; like all normal rooms, they are deleted after 60 days without a visit.
No refunds
The subscription fee is charged at the start of each month for that whole month, so every subscription runs for at least one month. Apart from the statutory right of withdrawal and the cases caused by us below, payments are not refunded once taken. Even if you cancel during the month, never use the plan or move to a cheaper plan, the fee for the month that has started is not paid back. We recommend trying RookTalk on the free plan before you buy.
Statutory right of withdrawal
Consumers in the EU, EEA, Switzerland and the UK may withdraw from the contract within 14 days of the first subscription payment without giving a reason. This right does not apply to later monthly renewal payments. To withdraw, use the withdrawal option in Paddle's customer portal, or tell us through paddle.net or [email protected]. Details and exceptions are in Paddle's refund policy.
Billing errors
If you were charged twice for the same period, or a technical error charged a wrong amount, we pay back the excess. In that case write to [email protected].
Cases caused by us
If a paid feature does not work because of us, your statutory warranty rights apply: we fix it, and if we cannot, we reduce or refund that month's fee. If we shut the service down, or close your account without a breach on your part, we refund the unused days of the month you paid for.
Your statutory rights
This policy does not limit any rights you have under the consumer laws of your country that cannot be excluded by contract.
Contact
secnetic GmbH
Seitenstettengasse 5/37, A-1010 Wien, Österreich
RookTalk: [email protected]
Company: [email protected]
Orders and payments: paddle.net