Deleting your account and data
Deleting your account in the app
- Sign in to your account.
- On the phone, tap your name in the lobby to open Profile; on Windows, open Account from the account menu at the top right.
- Press Delete account, enter your password and confirm.
The account is deleted at once and cannot be restored. An active subscription is cancelled first; the remaining days of a paid period are not refunded (see the refund policy).
Requesting deletion by e-mail
If you cannot sign in, write "delete my account" to support@rooktalk.com from the e-mail address on your account. We may ask for additional information to verify that the account is yours. We carry out the request within 7 days and confirm by e-mail.
Deleting data without deleting the account
- Profile photo: remove it on the Profile screen.
- Saved rooms: delete them one by one from the room list in the lobby; the list synced to your account follows.
- Rooms and room chat history: the room owner can delete the room; its chat history goes with it and is kept for at most 30 days anyway.
- Friends and private messages: remove a friend or delete a conversation on the Friends screen.
- For anything else, write to support@rooktalk.com.
What is deleted and what is kept
When the account is deleted, the following are removed at once: your e-mail address, name and display name, handle, password, profile photo, sessions, synced room list, friend list, private message history, invite keys and the persistent rooms you own.
The following are kept for a limited time: subscription and payment records (for accounting and abuse prevention, for the statutory retention period; card details are held by Stripe, we never see them), abuse reports about the account (at most 180 days), technical crash reports (90 days) and install/access logs (at most 12 months). These records are no longer tied to the account.
See the privacy notice for details.
Contact
securityscanner, LLC
131 Continental Dr, Suite 305
Newark, DE 19713
United States
support@rooktalk.com